Untangle
Why Do We Do It This Way?
An exceptional company. Managed by exception.
We map how work actually happens — including the exceptions, workarounds, manual steps, spreadsheets, handoffs and institutional knowledge that never made it into any documentation.
What We Do
Map the actual workflow
Follow the work as it actually moves, not as it was designed to move.
Surface the exceptions
Find the workarounds, manual steps and undocumented decisions that keep things running.
Identify the dependencies
Determine what breaks if a step, tool or person is removed.
Document it
Produce a clear record of how things actually work — and what would need to change to make them work better.
Things We Find
A critical process that runs through one person's personal email.
A spreadsheet that is actually the system of record.
An integration that broke six months ago and nobody noticed.
A workaround so old it's now the official process.
Steps that exist because of a problem that was solved years ago.